Rentana Inc. (“Rentana”, “we”, or “us”) provides revenue management products and services (the “Platform”). The Platform, together with our website at rentana.io, any other websites or applications that we control, and any other products or services provided by Rentana are collectively referred to as the “Services”.
Rentana respects and values your privacy. This privacy policy (the “Policy”) describes the types of information we may collect when you access or use the Services, and our practices for collecting, using, maintaining, protecting and disclosing that information. Please familiarize yourself with this Policy. By accessing or using the Services, you acknowledge that you have read, understand, and agree to the terms of this Policy.
We and our third-party service providers may collect Personal Information when you provide it to us directly, such as when you register for the Services, enter a contractual agreement with us, contact customer service, or otherwise communicate with us. For purposes of this Policy, “Personal Information” means any information of our customers or our customers’ end users that relates to an identifiable individual.
If you disclose to us or our third-party service providers any Personal Information relating to other people, you represent that you have the authority to do so.
Our third party partners (“Partners”) may provide us with certain information about their end users and residents (“End Users”) for the purpose of collecting, storing, and analyzing such information. Rentana typically has no direct relationship with End Users; we simply process and store data and information regarding End Users, which may include Personal Information (“Partner Data”) on our Partner’s behalf; Partners are responsible for directing Entrata in the processing of such information. Any use of Partner Data by us is carried out pursuant to an agreement (and/or our applicable Terms of Service) in place between Rentana and our Partner. If you, as an End User, have any questions or concerns about the data handling practices of a Partner using our Services to process and store your personal information, please contact the relevant Client directly.
When you access or use the Services, we or our third-party service providers may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, such as: (a) details about your interaction with the Services, including traffic data, location data, logs, the date and time of your activities on the Services, the URLs of websites you visit before and after navigating to the Services, the links you click, and searches conducted; and (b) information about your computer and internet connection, including your device’s Internet Protocol (IP) address, hardware and software attributes, and browser type. The technologies that we or our third-party service providers may use for this automatic data collection may include:
We use Google Analytics to collect information about your use of the Services. Google Analytics collects information such as how often users visit our website, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this website by disabling cookies on your browser.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or online profiles. We (or service providers on our behalf) may then send communications and marketing to these emails or profiles. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
We may use the information that you provide to us or that we collect from you for the following purposes:
You can stop all further collection of your information by ceasing to access the Services or terminating your account. You can also opt out of promotional messages or newsletter emails by following the unsubscribe instructions at the bottom of each email. If you unsubscribe from promotional messages or newsletters, you may still receive administrative messages from us. If you no longer want to receiving promotional text message communications from us, you may opt out by replying “STOP” to any message you receive from us.
We use reasonable security measures to protect your information from loss or unauthorized access, use or deletion. However, no security measures are 100% secure, and therefore we cannot guarantee the absolute security of your information. In the event of a security beach that involves your information, we will provide users with notice in accordance with applicable laws.
The Services may contain links to other sites or applications of third parties. Please note that these sites and applications have their own privacy policies. We are not responsible for the privacy practices of third-party sites or applications, or the information you share with them. This Policy applies solely to the information collected through your interaction with the Service.
The Services are not directed to users under the age of 18, and we do not use the Services to knowingly solicit data from or market to children under the age of 18. If you believe that a child under the age of 18 has given us personal information, please contact us at privacy@rentana.io and we will take steps to delete that information.
We may update this Policy from time to time. We will notify you of any material changes by posting the revised Policy on our site, including an effective date for the revised Policy. We encourage you to consult this Policy regularly for any changes. Your continued use of the Services is deemed acceptance of any changes to this Policy.
If you have any questions or suggestions regarding this Policy or our privacy practices, please contact us at privacy@rentana.io.