The built world generates more data than almost any other industry. Almost none of it is being used. Rentana is changing that, building the AI copilot for real estate that distills billions of real-world signals into revenue intelligence, so operators can optimize every lever across their portfolio and actually talk to their data.

Our founding team has built four multi-billion dollar software companies and two proptech exits, including Dynasty (sold to AppFolio) and Urbandoor (sold to Airbnb). Our founding engineers include the first engineer at Airtable and the engineer who led the largest code migration in Stripe's history. 

Customers love Rentana: we are the top-rated revenue management platform on Revyse, with multiple NMHC Top 50 real estate owners and operators on the platform, and we're just getting started.

The Technical Product Specialist is where Rentana's product meets the real world. You'll make sure our customers get the most out of a platform that's moving fast, resolving integration issues and technical questions with speed and precision while keeping Customer Success and Engineering focused on what they do best.

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This role sits at the center of the organization. You'll work daily across Customer Success, Product, and Engineering, spotting patterns before anyone else does and bringing signals back from the field that shapes the roadmap. The insights that come through this role have a direct line to how the product evolves.

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For the right person, this is a rare early-stage opportunity. You'll be close to the customer and close to the code, operating at the intersection of technical depth and business impact.

• Handle Tier 2 customer support (Tier 1 is Customer Success)
• Troubleshoot customer issues related to integrations and product behavior
• Inspect network requests (e.g., browser dev tools) and use AI agents to accelerate root-cause analysis and clear explanations
• Work with customers to configure integrations and resolve incompatibilities
• Verify and validate internal data; confirm when issues arise and what the impact is
• Develop and maintain internal + external knowledge base articles for integration configuration and troubleshooting (e.g., PMS integrations, CRM + PMS workflows)
• Catalog recurring issue patterns and surface opportunities to improve integration reliability and capabilities

• Hands-on experience with Yardi, ResMan, RealPage, and or Entrata PMSs
• Experience implementing or supporting third-party API integrations in PropTech
• Working cross-functionally with engineering teams on technical troubleshooting and escalations
• Experience with SQL and building dashboards, including using Hex 

• The opportunity to be part of a pioneering team in a high-growth industry, shaping the future of AI in real estate.
• Direct collaboration with the startup’s top leadership, offering a unique insight into business management and strategic decision-making.
• A competitive salary with equity options.
• Comprehensive benefits package including health, dental, and vision insurance.
• Flexible working conditions with the option to work remotely.
• A dynamic, innovative, and supportive work environment.

• Fast and Transparent: Speed is a competitive advantage -- but only when paired with transparency. We bias toward action, share information openly, and never let slowness become a default
• Solve It: We don't hand problems back. We take ownership, figure it out, and deliver. Excellence is at the core of everything we do.
• Customer Obsessed: Our customers are the reason we build what we build. We listen closely and let real problems drive our product.
• Candid but kind: We say what we mean, directly and with care. Feedback is a gift. We have the hard conversations, because glossing over the truth doesn't serve anyone.‍
• Win Together: We share credit, support each other, and leave the ego at the door. The best idea wins, regardless of who had it. When things go wrong, we fix it together -- no blame, just learning.

Interested candidates should apply through this link.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.