We are a fast-growing startup specializing in revenue management software for the multifamily housing industry. Our AI-powered platform leverages data analytics and machine learning to optimize rental pricing, improve occupancy rates, and create revenue opportunities for property owners and managers. As we scale our operations, we are looking for a talented and experienced Customer Success Tech Ops Associate to help scale our support efforts and contribute to our company’s success. Rentana’s founding team has built four multi-billion dollar software companies and two proptech companies sold to Appfolio (Dynasty) and Airbnb (Urbandoor).

This role blends customer engagement, operations, and enablement, perfect for someone who’s passionate about building scalable processes, creating impactful content, and helping customers achieve long-term success with our platform. You’ll work across onboarding, engagement, retention, and education, while developing internal systems, tracking tools, and content that empower both our customers and our team.

You’ll be a core member of the Customer Success organization, helping design project management frameworks, creating decks and collateral, reviewing support insights, and proactively ensuring customers see the full value of Rentana.

Rentana is looking for a Customer Success Tech Ops Associate to help scale, optimize, and elevate our customer experience through technology, systems thinking, and exceptional organization.

You’ll be a core member of the Customer Success organization, helping design project management frameworks, creating decks and collateral, reviewing support insights, and proactively ensuring customers see the full value of Rentana.

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Customer Success & Engagement

• Manage a large portfolio of customers, balancing automation and personal outreach to drive adoption, satisfaction, and retention.
  
  
• Partner with other Customer Success Manager to onboard new customers, align on goals, and ensure successful implementation and long-term outcomes.
  
  
• Host and support customer training sessions, and scaled engagement programs.
  
  
• You naturally look for smarter ways to work, using AI, automation, and systems thinking to move faster and scale impact.
• Proactively monitor customer usage data, feedback, and health metrics to identify risks and opportunities. We use tools such as Slack, Notion, and AI-powered systems to collaborate efficiently and automate daily workflows.
  
  
• Build trust through strategic customer touchpoints, such as Quarterly Business Reviews (QBRs) and milestone check-ins.
  
  

Project & Process Management

• Design and maintain project tracking systems to monitor onboarding, adoption milestones, and success metrics.
  
  
• Develop internal dashboards and documentation that make progress and risk visible to stakeholders.
  
  
• Stay hyper-organized and proactive, ensuring no detail is missed and every customer journey runs smoothly.
  
  
• Identify and implement process improvements that increase team efficiency and improve the customer experience.
  
  

Customer Education & Enablement

• Create and maintain training resources, including onboarding collateral, customer FAQs, knowledge base articles, and help-center documentation.
  
  
• Review support tickets to identify recurring issues, then build scalable training materials, guides, or FAQs to address them.
  
  
• Partner with Product and Support teams to ensure accurate, up-to-date enablement content that reflects product updates and customer needs.
  
  
• Develop and continuously refine self-service systems that empower customers to learn independently and find solutions quickly.
  
  

Content & Communication

• Create high-quality decks, presentations, and content for customer meetings, internal training, and strategic discussions.
  
  
• Simplify complex technical concepts into clear, customer-friendly narratives.
  
  
• Collaborate with Sales, Product, and Engineering teams to align on messaging, visuals, and customer communications.

• Author, script, storyboard, and record learning videos and platform education content in strategic, modular segments to support scalable customer training and internal learning.
  
  

Data, Insights & Advocacy

• Serve as the voice of the customer, translating insights into actionable feedback for Product, Engineering, and other teams.
  
  
• Partner cross-functionally to advocate for customer needs and improve platform experience.

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• 2–4 years of experience in Customer Success, Enablement, or Operations roles within SaaS (experience in real estate or property technology is a plus).
  
  
• Proven ability to manage multiple projects, priorities, and systems simultaneously while maintaining clarity and structure.
  
  
• Experience with customer success tools like Pylon, Airtable, Notion, Google Suite — and communication platforms like Teams and Slack.
  
  
• Skilled in creating presentations, playbooks, FAQs, and other training materials for both internal and external use.
  
  
• Strong analytical and communication skills; comfortable interpreting data and turning insights into actionable strategies.
  
  
• Curious, proactive, and resourceful, thrives in a fast-paced, startup environment with a bias toward ownership and execution.
  
  
• Comfortable navigating ambiguity and collaborating across multiple teams to deliver results.
  
  
• Eager to develop deep product expertise and grow into a senior customer success or strategy role over time.

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• Experience in real estate or property technology is a plus.

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Interested candidates should submit their resume to our application form.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.